Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
Publications
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
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Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
2024 Conference on Computer Supported Cooperative Work | November 2024
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Interactive Speculative Planning: Enhance Agent Efficiency through Co-design of System and User Interface
Wenyue Hua, Mengting Wan, Shashank Vadrevu, Ryan Nadel, Yongfeng Zhang, Chi Wang
ArXiv | September 2024, Vol abs/2410.00079
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
ACL | August 2024
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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TnT-LLM: Text Mining at Scale with Large Language Models
Mengting Wan, Tara Safavi, Sujay Kumar Jauhar, Yujin Kim, Scott Counts, Jennifer Neville, Siddharth Suri, Chirag Shah, Ryen W. White, Longqi Yang, Reid Andersen, Georg Buscher, Dhruv Joshi, Nagu Rangan
KDD | March 2024
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Leveraging Large Language Models for Hybrid Workplace Decision Support
Yujin Kim, Chin-Chia Hsu
February 2024
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Leveraging Large Language Models for Collective Decision-Making
Marios Papachristou, Longqi Yang, Chin-Chia Hsu
January 2024
arXiv
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Navigating the new normal: Examining coattendance in a hybrid work environment
Marie Charpignon, Yuan Yuan, Dehao Zhang, Fereshteh Amini, Longqi Yang, Sonia Jaffe, Siddharth Suri
Proceedings of the National Academy of Sciences of the United States of America | December 2023, Vol 120
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Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
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MEGA: Multilingual Evaluation of Generative AI
Kabir Ahuja, Harshita Diddee, Rishav Hada, Millicent Ochieng, Krithika Ramesh, Prachi Jain, Akshay Nambi, Tanuja Ganu, Sameer Segal, Mohamed Ahmed, Kalika Bali, Sunayana Sitaram
EMNLP 2023 | October 2023
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Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
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Targeted Training for Multi-organization Recommendation
Kiran Tomlinson, Mengting Wan, Cao Lu, Jaime Teevan, Brent Hecht, Longqi Yang
ACM Transactions on Recommender Systems | July 2023, Vol 1(3)
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Large-Scale Analysis of New Employee Network Dynamics
Yulin Yu, Longqi Yang, Siân Lindley, Mengting Wan
The Web Conference 2023 | April 2023
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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
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Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
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Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
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Keynote: Searching for a New and Better Future of Work
2022 International ACM SIGIR Conference on Research and Development in Information Retrieval | July 2022
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Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
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A Few Thousand Translations Go A Long Way! Leveraging Pre-trained Models for African News Translation
David Ifeoluwa Adelani, Jesujoba Oluwadara Alabi, Angela Fan, Julia Kreutzer, Xiaoyu Shen, Machel Reid, Dana Ruiter, Dietrich Klakow, Peter Nabende, Ernie Chang, Tajuddeen R. Gwadabe, Freshia Sackey, Bonaventure F. P. Dossou, Chris C. Emezue, Colin Leong, Michael Beukman, Shamsuddeen H. Muhammad, Guyo Dub Jarso, Oreen Yousuf, Andre Niyongabo Rubungo, Gilles Hacheme, Eric Peter Wairagala, Muhammad Umair Nasir, Benjamin A. Ajibade, Tunde O. Ajayi, Yvonne Wambui Gitau, Jade Abbott, Mohamed Ahmed, Millicent Ochieng, Anuoluwapo Aremu, Perez Ogayo, Jonathan Mukiibi, Fatoumata Ouoba Kabore, Godson Koffi Kalipe, Derguene Mbaye, Allahsera Auguste Tapo, Victoire M. Koagne, Edwin Munkoh-Buabeng, Valencia Wagner, Idris Abdulmumin, Ayodele Awokoya, Happy Buzaaba, Blessing Sibanda, Andiswa Bukula, Sam Manthalu
NAACL 2022 | May 2022
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Participatory Translations of Oshiwambo: Towards Sustainable Culture Preservation with Language Technology
Wilhelmina Nekoto, Julia Kreutzer, Jenalea Rajab, Millicent Ochieng, Jade Abbott
AfricaNLP | April 2022
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A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
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Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
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Scraps: Enabling Mobile Capture, Contextualization, and Use of Document Resources
Amanda Swearngin, Shamsi Iqbal, Victor Poznanski, Mark Encarnación, Paul Bennett, Jaime Teevan
ACM CHI 2021 | May 2021
Honorable Mention
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Personal Productivity and Well-being – Chapter 2 of the 2021 New Future of Work report
Jenna Butler, Mary Czerwinski, Shamsi Iqbal, Sonia Jaffe, Kate Nowak, Emily Peloquin, Longqi Yang
The New Future of Work: Research from Microsoft on the Impact of the Pandemic on Work Practices, 2 | Published by Microsoft | 2021
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ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia
Aaron L Halfaker, R. Stuart Geiger
Proceedings of the ACM on Human-Computer Interaction | October 2020, Vol 4(CSCW2): pp. 1-37
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Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
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Remote Work and Well-being
Shamsi Iqbal, Jina Suh, Mary Czerwinski, Gloria Mark, Jaime Teevan
August 2020
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Optimizing for Happiness and Productivity: Modeling Opportune Moments for Transitions and Breaks at Work
Harmanpreet Kaur, Alex C. Williams, Daniel McDuff, Mary Czerwinski, Jaime Teevan, Shamsi Iqbal
ACM Conference on Human Factors in Computing Systems (CHI) | April 2020
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Mercury: Empowering Programmers’ Mobile Work Practices with Microproductivity
Alex Williams, Harmanpreet Kaur, Shamsi Iqbal, Ryen W. White, Jaime Teevan, Adam Fourney
UIST 2019 | October 2019
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Casual Microtasking: Embedding Microtasks in Facebook
Nathan Hahn, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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An Exploration of Speech-Based Productivity Support in the Car
Nikolas Martelaro, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Guidelines for Human-AI Interaction
Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, Eric Horvitz
CHI 2019 | May 2019
CHI 2019 Honorable Mention Award
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Sketching NLP: A Case Study of Exploring the Right Things To Design with Language Intelligence
Qian Yang, Justin Cranshaw, Saleema Amershi, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
2024 Conference on Computer Supported Cooperative Work | November 2024
-
Interactive Speculative Planning: Enhance Agent Efficiency through Co-design of System and User Interface
Wenyue Hua, Mengting Wan, Shashank Vadrevu, Ryan Nadel, Yongfeng Zhang, Chi Wang
ArXiv | September 2024, Vol abs/2410.00079
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
ACL | August 2024
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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TnT-LLM: Text Mining at Scale with Large Language Models
Mengting Wan, Tara Safavi, Sujay Kumar Jauhar, Yujin Kim, Scott Counts, Jennifer Neville, Siddharth Suri, Chirag Shah, Ryen W. White, Longqi Yang, Reid Andersen, Georg Buscher, Dhruv Joshi, Nagu Rangan
KDD | March 2024
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Leveraging Large Language Models for Hybrid Workplace Decision Support
Yujin Kim, Chin-Chia Hsu
February 2024
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Leveraging Large Language Models for Collective Decision-Making
Marios Papachristou, Longqi Yang, Chin-Chia Hsu
January 2024
arXiv
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
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MEGA: Multilingual Evaluation of Generative AI
Kabir Ahuja, Harshita Diddee, Rishav Hada, Millicent Ochieng, Krithika Ramesh, Prachi Jain, Akshay Nambi, Tanuja Ganu, Sameer Segal, Mohamed Ahmed, Kalika Bali, Sunayana Sitaram
EMNLP 2023 | October 2023
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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
-
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia
Aaron L Halfaker, R. Stuart Geiger
Proceedings of the ACM on Human-Computer Interaction | October 2020, Vol 4(CSCW2): pp. 1-37
-
Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
-
Optimizing for Happiness and Productivity: Modeling Opportune Moments for Transitions and Breaks at Work
Harmanpreet Kaur, Alex C. Williams, Daniel McDuff, Mary Czerwinski, Jaime Teevan, Shamsi Iqbal
ACM Conference on Human Factors in Computing Systems (CHI) | April 2020
-
Guidelines for Human-AI Interaction
Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, Eric Horvitz
CHI 2019 | May 2019
CHI 2019 Honorable Mention Award
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Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
-
MEGA: Multilingual Evaluation of Generative AI
Kabir Ahuja, Harshita Diddee, Rishav Hada, Millicent Ochieng, Krithika Ramesh, Prachi Jain, Akshay Nambi, Tanuja Ganu, Sameer Segal, Mohamed Ahmed, Kalika Bali, Sunayana Sitaram
EMNLP 2023 | October 2023
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Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
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A Few Thousand Translations Go A Long Way! Leveraging Pre-trained Models for African News Translation
David Ifeoluwa Adelani, Jesujoba Oluwadara Alabi, Angela Fan, Julia Kreutzer, Xiaoyu Shen, Machel Reid, Dana Ruiter, Dietrich Klakow, Peter Nabende, Ernie Chang, Tajuddeen R. Gwadabe, Freshia Sackey, Bonaventure F. P. Dossou, Chris C. Emezue, Colin Leong, Michael Beukman, Shamsuddeen H. Muhammad, Guyo Dub Jarso, Oreen Yousuf, Andre Niyongabo Rubungo, Gilles Hacheme, Eric Peter Wairagala, Muhammad Umair Nasir, Benjamin A. Ajibade, Tunde O. Ajayi, Yvonne Wambui Gitau, Jade Abbott, Mohamed Ahmed, Millicent Ochieng, Anuoluwapo Aremu, Perez Ogayo, Jonathan Mukiibi, Fatoumata Ouoba Kabore, Godson Koffi Kalipe, Derguene Mbaye, Allahsera Auguste Tapo, Victoire M. Koagne, Edwin Munkoh-Buabeng, Valencia Wagner, Idris Abdulmumin, Ayodele Awokoya, Happy Buzaaba, Blessing Sibanda, Andiswa Bukula, Sam Manthalu
NAACL 2022 | May 2022
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Participatory Translations of Oshiwambo: Towards Sustainable Culture Preservation with Language Technology
Wilhelmina Nekoto, Julia Kreutzer, Jenalea Rajab, Millicent Ochieng, Jade Abbott
AfricaNLP | April 2022
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A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Sketching NLP: A Case Study of Exploring the Right Things To Design with Language Intelligence
Qian Yang, Justin Cranshaw, Saleema Amershi, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
2024 Conference on Computer Supported Cooperative Work | November 2024
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Navigating the new normal: Examining coattendance in a hybrid work environment
Marie Charpignon, Yuan Yuan, Dehao Zhang, Fereshteh Amini, Longqi Yang, Sonia Jaffe, Siddharth Suri
Proceedings of the National Academy of Sciences of the United States of America | December 2023, Vol 120
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Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
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Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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Leveraging Large Language Models for Hybrid Workplace Decision Support
Yujin Kim, Chin-Chia Hsu
February 2024
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Leveraging Large Language Models for Collective Decision-Making
Marios Papachristou, Longqi Yang, Chin-Chia Hsu
January 2024
arXiv
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
-
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
-
Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
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Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
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Scraps: Enabling Mobile Capture, Contextualization, and Use of Document Resources
Amanda Swearngin, Shamsi Iqbal, Victor Poznanski, Mark Encarnación, Paul Bennett, Jaime Teevan
ACM CHI 2021 | May 2021
Honorable Mention
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Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Personal Productivity and Well-being – Chapter 2 of the 2021 New Future of Work report
Jenna Butler, Mary Czerwinski, Shamsi Iqbal, Sonia Jaffe, Kate Nowak, Emily Peloquin, Longqi Yang
The New Future of Work: Research from Microsoft on the Impact of the Pandemic on Work Practices, 2 | Published by Microsoft | 2021
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ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia
Aaron L Halfaker, R. Stuart Geiger
Proceedings of the ACM on Human-Computer Interaction | October 2020, Vol 4(CSCW2): pp. 1-37
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Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
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Remote Work and Well-being
Shamsi Iqbal, Jina Suh, Mary Czerwinski, Gloria Mark, Jaime Teevan
August 2020
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Optimizing for Happiness and Productivity: Modeling Opportune Moments for Transitions and Breaks at Work
Harmanpreet Kaur, Alex C. Williams, Daniel McDuff, Mary Czerwinski, Jaime Teevan, Shamsi Iqbal
ACM Conference on Human Factors in Computing Systems (CHI) | April 2020
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Mercury: Empowering Programmers’ Mobile Work Practices with Microproductivity
Alex Williams, Harmanpreet Kaur, Shamsi Iqbal, Ryen W. White, Jaime Teevan, Adam Fourney
UIST 2019 | October 2019
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Casual Microtasking: Embedding Microtasks in Facebook
Nathan Hahn, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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An Exploration of Speech-Based Productivity Support in the Car
Nikolas Martelaro, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Guidelines for Human-AI Interaction
Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, Eric Horvitz
CHI 2019 | May 2019
CHI 2019 Honorable Mention Award
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
-
Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
2024 Conference on Computer Supported Cooperative Work | November 2024
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Navigating the new normal: Examining coattendance in a hybrid work environment
Marie Charpignon, Yuan Yuan, Dehao Zhang, Fereshteh Amini, Longqi Yang, Sonia Jaffe, Siddharth Suri
Proceedings of the National Academy of Sciences of the United States of America | December 2023, Vol 120
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Large-Scale Analysis of New Employee Network Dynamics
Yulin Yu, Longqi Yang, Siân Lindley, Mengting Wan
The Web Conference 2023 | April 2023
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Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
-
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
-
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
-
Personal Productivity and Well-being – Chapter 2 of the 2021 New Future of Work report
Jenna Butler, Mary Czerwinski, Shamsi Iqbal, Sonia Jaffe, Kate Nowak, Emily Peloquin, Longqi Yang
The New Future of Work: Research from Microsoft on the Impact of the Pandemic on Work Practices, 2 | Published by Microsoft | 2021
-
ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia
Aaron L Halfaker, R. Stuart Geiger
Proceedings of the ACM on Human-Computer Interaction | October 2020, Vol 4(CSCW2): pp. 1-37
-
Remote Work and Well-being
Shamsi Iqbal, Jina Suh, Mary Czerwinski, Gloria Mark, Jaime Teevan
August 2020
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Interactive Speculative Planning: Enhance Agent Efficiency through Co-design of System and User Interface
Wenyue Hua, Mengting Wan, Shashank Vadrevu, Ryan Nadel, Yongfeng Zhang, Chi Wang
ArXiv | September 2024, Vol abs/2410.00079
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
ACL | August 2024
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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TnT-LLM: Text Mining at Scale with Large Language Models
Mengting Wan, Tara Safavi, Sujay Kumar Jauhar, Yujin Kim, Scott Counts, Jennifer Neville, Siddharth Suri, Chirag Shah, Ryen W. White, Longqi Yang, Reid Andersen, Georg Buscher, Dhruv Joshi, Nagu Rangan
KDD | March 2024
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Targeted Training for Multi-organization Recommendation
Kiran Tomlinson, Mengting Wan, Cao Lu, Jaime Teevan, Brent Hecht, Longqi Yang
ACM Transactions on Recommender Systems | July 2023, Vol 1(3)
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Keynote: Searching for a New and Better Future of Work
2022 International ACM SIGIR Conference on Research and Development in Information Retrieval | July 2022
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
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“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
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Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Prototypical Human-AI Collaboration Behaviors from LLM-Assisted Writing in the Wild
Sheshera Mysore, Debarati Das, Hancheng Cao, Bahar Sarrafzadeh
May 2025
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Leveraging Large Language Models for Hybrid Workplace Decision Support
Yujin Kim, Chin-Chia Hsu
February 2024
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Remote Work and Well-being
Shamsi Iqbal, Jina Suh, Mary Czerwinski, Gloria Mark, Jaime Teevan
August 2020
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Microsoft New Future of Work Report 2024
Jenna Butler, Mihaela Vorvoreanu, Rebecca Janssen, Abigail Sellen, Nicole Immorlica, Adam Troy, Advait Sarkar, Alex Farach, Alex Chouldechova, Alexandra Olteanu, Alexia Cambon, Arjun Radhakrishna, Asta Roseway, Ben Zorn, Brent Hecht, Daniel G. Goldstein, Dhruv Joshi, Ed Cutrell, Emre Kiciman, Gonzalo Ramos, Gustavo Soares, Hanna Wallach, Ian Drosos, Jack Williams (johnwilliams), Jacki O'Neill, Jake Hofman, Jaime Teevan, Javier Hernandez, Jennifer Wortman Vaughan, Jina Suh, John Tang, Justin Edwards, Kalika Bali, Kori Inkpen, Krishna Madhavan, Laylah Bulman, Leon Reicherts, Lev Tankelevitch, Longqi Yang, Martez Mott, Millicent Ochieng, Mercy Muchai, Nancy Baym, Najeeb Abdulhamid, Nicolai Marquardt, Ken Hinckley, Michael Bentley, Dave Brown, Hugo Romat, Nathalie Henry Riche, Samuel Maina, Shamsi Iqbal, Siân Lindley, Stephanie Nyairo, Su Lin Blodgett, Sumit Gulwani, Sunayana Sitaram, Vu Le
MSR-TR-2024-56 | December 2024
Published by Microsoft
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
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Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Pearl: Personalizing Large Language Model Writing Assistants with Generation-Calibrated Retrievers
Sheshera Mysore, Zhuoran Lu, Mengting Wan, Longqi Yang, Bahar Sarrafzadeh, Steve Menezes, Tina Baghaee, Emmanuel Barajas Gonzalez, Jennifer Neville, Tara Safavi
Workshop on Customizable NLP: Progress and Challenges in Customizing NLP for a Domain, Application, Group, or Individual (CustomNLP4U) | November 2024
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Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices
Lu Sun, Lillio Mok, Shilad Sen, Bahar Sarrafzadeh
2024 Conference on Computer Supported Cooperative Work | November 2024
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
ACL | August 2024
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TnT-LLM: Text Mining at Scale with Large Language Models
Mengting Wan, Tara Safavi, Sujay Kumar Jauhar, Yujin Kim, Scott Counts, Jennifer Neville, Siddharth Suri, Chirag Shah, Ryen W. White, Longqi Yang, Reid Andersen, Georg Buscher, Dhruv Joshi, Nagu Rangan
KDD | March 2024
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MEGA: Multilingual Evaluation of Generative AI
Kabir Ahuja, Harshita Diddee, Rishav Hada, Millicent Ochieng, Krithika Ramesh, Prachi Jain, Akshay Nambi, Tanuja Ganu, Sameer Segal, Mohamed Ahmed, Kalika Bali, Sunayana Sitaram
EMNLP 2023 | October 2023
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Large-Scale Analysis of New Employee Network Dynamics
Yulin Yu, Longqi Yang, Siân Lindley, Mengting Wan
The Web Conference 2023 | April 2023
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Challenging but Connective: Large-Scale Characteristics of Synchronous Collaboration Across Time Zones
Lillio Mok, Lu Sun, Shilad Sen, Bahar Sarrafzadeh
CHI Conference on Human Factors in Computing Systems | February 2023
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“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
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Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
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Keynote: Searching for a New and Better Future of Work
2022 International ACM SIGIR Conference on Research and Development in Information Retrieval | July 2022
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Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
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A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Scraps: Enabling Mobile Capture, Contextualization, and Use of Document Resources
Amanda Swearngin, Shamsi Iqbal, Victor Poznanski, Mark Encarnación, Paul Bennett, Jaime Teevan
ACM CHI 2021 | May 2021
Honorable Mention
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Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
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Characterizing Stage-Aware Writing Assistance in Collaborative Document Authoring
Bahar Sarrafzadeh, Sujay Kumar Jauhar, Michael Gamon, Edward Lank, Ryen W. White
Computer-Supported Cooperative Work (CSCW) | October 2020
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Optimizing for Happiness and Productivity: Modeling Opportune Moments for Transitions and Breaks at Work
Harmanpreet Kaur, Alex C. Williams, Daniel McDuff, Mary Czerwinski, Jaime Teevan, Shamsi Iqbal
ACM Conference on Human Factors in Computing Systems (CHI) | April 2020
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Mercury: Empowering Programmers’ Mobile Work Practices with Microproductivity
Alex Williams, Harmanpreet Kaur, Shamsi Iqbal, Ryen W. White, Jaime Teevan, Adam Fourney
UIST 2019 | October 2019
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Casual Microtasking: Embedding Microtasks in Facebook
Nathan Hahn, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Sketching NLP: A Case Study of Exploring the Right Things To Design with Language Intelligence
Qian Yang, Justin Cranshaw, Saleema Amershi, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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An Exploration of Speech-Based Productivity Support in the Car
Nikolas Martelaro, Shamsi Iqbal, Jaime Teevan
CHI 2019 | May 2019
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Guidelines for Human-AI Interaction
Saleema Amershi, Dan Weld, Mihaela Vorvoreanu, Adam Fourney, Besmira Nushi, Penny Collisson, Jina Suh, Shamsi Iqbal, Paul Bennett, Kori Inkpen, Jaime Teevan, Ruth Kikin-Gil, Eric Horvitz
CHI 2019 | May 2019
CHI 2019 Honorable Mention Award
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Interactive Speculative Planning: Enhance Agent Efficiency through Co-design of System and User Interface
Wenyue Hua, Mengting Wan, Shashank Vadrevu, Ryan Nadel, Yongfeng Zhang, Chi Wang
ArXiv | September 2024, Vol abs/2410.00079
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Navigating the new normal: Examining coattendance in a hybrid work environment
Marie Charpignon, Yuan Yuan, Dehao Zhang, Fereshteh Amini, Longqi Yang, Sonia Jaffe, Siddharth Suri
Proceedings of the National Academy of Sciences of the United States of America | December 2023, Vol 120
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Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
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Targeted Training for Multi-organization Recommendation
Kiran Tomlinson, Mengting Wan, Cao Lu, Jaime Teevan, Brent Hecht, Longqi Yang
ACM Transactions on Recommender Systems | July 2023, Vol 1(3)
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Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
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A Few Thousand Translations Go A Long Way! Leveraging Pre-trained Models for African News Translation
David Ifeoluwa Adelani, Jesujoba Oluwadara Alabi, Angela Fan, Julia Kreutzer, Xiaoyu Shen, Machel Reid, Dana Ruiter, Dietrich Klakow, Peter Nabende, Ernie Chang, Tajuddeen R. Gwadabe, Freshia Sackey, Bonaventure F. P. Dossou, Chris C. Emezue, Colin Leong, Michael Beukman, Shamsuddeen H. Muhammad, Guyo Dub Jarso, Oreen Yousuf, Andre Niyongabo Rubungo, Gilles Hacheme, Eric Peter Wairagala, Muhammad Umair Nasir, Benjamin A. Ajibade, Tunde O. Ajayi, Yvonne Wambui Gitau, Jade Abbott, Mohamed Ahmed, Millicent Ochieng, Anuoluwapo Aremu, Perez Ogayo, Jonathan Mukiibi, Fatoumata Ouoba Kabore, Godson Koffi Kalipe, Derguene Mbaye, Allahsera Auguste Tapo, Victoire M. Koagne, Edwin Munkoh-Buabeng, Valencia Wagner, Idris Abdulmumin, Ayodele Awokoya, Happy Buzaaba, Blessing Sibanda, Andiswa Bukula, Sam Manthalu
NAACL 2022 | May 2022
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Participatory Translations of Oshiwambo: Towards Sustainable Culture Preservation with Language Technology
Wilhelmina Nekoto, Julia Kreutzer, Jenalea Rajab, Millicent Ochieng, Jade Abbott
AfricaNLP | April 2022
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The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
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ORES: Lowering Barriers with Participatory Machine Learning in Wikipedia
Aaron L Halfaker, R. Stuart Geiger
Proceedings of the ACM on Human-Computer Interaction | October 2020, Vol 4(CSCW2): pp. 1-37
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Leveraging Large Language Models for Collective Decision-Making
Marios Papachristou, Longqi Yang, Chin-Chia Hsu
January 2024
arXiv
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Personal Productivity and Well-being – Chapter 2 of the 2021 New Future of Work report
Jenna Butler, Mary Czerwinski, Shamsi Iqbal, Sonia Jaffe, Kate Nowak, Emily Peloquin, Longqi Yang
The New Future of Work: Research from Microsoft on the Impact of the Pandemic on Work Practices, 2 | Published by Microsoft | 2021
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